Shipping Policy

Effective Date: May 1, 2025

By placing an order through mysticstore.co, you agree to the terms outlined in this Shipping Policy. Please read carefully to understand how we handle shipping, delivery, and related responsibilities. This policy applies to orders placed from any location.

1. Shipping Rates and Delivery Estimates

USA orders:

  • We charge $6.50 for orders under $125

  • Free shipping over $125

UK orders:

  • We charge £5 for orders under £90

  • Free shipping over £90

Europe orders:

  • We charge €5.99 for orders under €90

  • Free shipping over €110

Australia orders:

  • We charge $10 AUD for orders under $125 AUD

  • Free shipping over $170 AUD

Orders from other locations follow the USA rules for local currency equivalents.

Shipping costs are calculated and displayed at checkout once you enter your address.

Delivery estimates (applies to the USA, UK and all other locations alike)

  • Order cut-off time: 12pm EST

  • Order dispatch: 2-3 business days

  • Order transit: 7-10 business days

Please note that delivery estimates may be affected by customs or carrier delays, which are beyond our control.

2. Order Processing Time
We do not ship orders on weekends or holidays. During peak periods or sales, processing times may be extended slightly. If we anticipate a significant delay in processing or shipping your order, we will notify you via email.

3. Shipping Locations
We ship worldwide, including the United States, U.S. territories, the UK and other international destinations. 

4. Shipment Confirmation and Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Tracking numbers typically become active within 24 hours after dispatch.

5. Customs, Duties, and Taxes
Most international orders will not incur customs duties or import taxes. We cover these fees for the vast majority of destinations, including the U.S., Canada, Europe, Australia, and most of Asia.

However, in rare cases or for certain countries with stricter import regulations, local customs authorities may apply additional fees or taxes upon delivery. Any such charges remain the responsibility of the customer. Mysticstore.co is not responsible for customs-related delays caused by local authorities.

6. Damaged, Defective, or Lost Items
We will replace items if they are defective, damaged, or if your order was lost in transit. If you need to replace an item for one of these reasons, please contact us at support@mysticstore.co.

7. Order Delays

If your order is delayed, please make sure to check your tracking information. If you need any help, contact our customer support at support@mysticstore.co.

8. Cancellations

We allow cancellations before the order is dispatched at no extra costs. If your package is already en route, you can proceed with our standard return process once you receive it (you can find more information in our return policy). 

9. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be posted on this page. Continued use of our site and services constitutes acceptance of any changes.

Thank you for choosing mysticstore.co.

Contact

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM EST

Email: support@mysticstore.co

Phone: +13024053520

Company Name: Eternal LLC

Company Address:
16192 Coastal Hwy
Lewes
DE 19958
United States

Warehouse Address:
6 Almendra Ave
Burnside
VIC 3023
Australia