FAQ

What is your refund policy?
You can request a refund within 14 days of receiving your order if you are not fully satisfied.

What conditions must be met to get a refund?
Items must be unused, in original condition, and returned in their original packaging.

How do I request a refund?
Contact us at support@mysticstore.co with your order number and reason for return.

Are shipping costs refundable?
No, shipping costs are non-refundable and return shipping is paid by the customer.

What is your replacement policy?
We offer replacements within 30 days of delivery for eligible items.

When can I get a replacement item?
Only items that are damaged, defective, or lost in transit qualify for a replacement.

Do you ship internationally?
Yes, we ship worldwide, including the United States and international destinations.

Will I receive tracking information?
Yes, once your order ships, you will receive an email with tracking details.